Forum Discussion

5 years ago

Solved

game crash season 8

Hi, I just updated my game for season 8 and as soon as I press once to enter the lobby phase, while it is loading my game just crashes and I'm back staring at my desktop like a mut. Restarted the pc,...

EA_Kent
5 years ago
Hey @Nqkic,

I saw some similar reports yesterday, and repairing the game fixed it for most of the people I was seeing. When you have the chance please give it a shot and see if it helps. If you're still running into any crashing issues afterward please let me know.

Thanks!

/Kent

EA_Kent

Community Manager

5 years ago

Hey @ogmonarkbetway,

Answers HQ is a place where players can help each other with questions. If you're looking for more direct assistance it would be best to try contacting the EA Help team. You can find more information on how to reach them over at the EA Help website.

That said, we can take a look and see if we can help stop these crashes you've been seeing. First, can you share a bit more information on what is happening exactly? Are you getting any error messages at all? Also, which platform do you play on?

/Kent

ogmonarkbetway

5 years ago

As u can see after after 100 mb patch it stucks now i dont know why but it starts to stuck after 1 round and makes rendering problem. Any fix?

EA_Kent
Community Manager
5 years ago
@ogmonarkbetway

Hmm, it seems like the textures aren't loading in entirely. Just to confirm, have you had a chance to try repairing the game to see if that makes any difference at all? If you're on Origin you can repair the game by right-clicking it in your Origin Library and choosing the Repair option from the menu when it pops up.

If you're using Steam can you try verifying the integrity of the game files to see if that helps? You can find more information on how to verify the files over at the Steam Support website. Once you've had the chance to give that a shot please let me know how it goes. Thanks!

/Kent
- ogmonarkbetway
  5 years ago
  @EA_Kent yeah i repaid my files several times and also deleted my game and origin and reintalled all the game and origin, still facing error and got new error i will send u a pick of error
  - ogmonarkbetway
    5 years ago
    My game was run for 10 minutes and crashed and the error is in pic u can check
- TurkeyBasterTTV
  4 years ago
  I am having the same issue. Redownloaded on steam, verified game files and it still won't let me in :/ I also downloaded on origin and repaired once it crashed and rebooted without any success. I have watched many videos on youtube on how to fix and nothing is working. This is the second week that Ive been having an issue. I have never crashed in any game as I have some of the newest pc options out there and my friend in IT cannot figure it out either. HeLp me Obi-Wan
  - EA_Kent
    Community Manager
    4 years ago
    Hey @TurkeyBasterTTV,
    
    Are you running into a particular error message when the game crashes? If so, what is the full error?
    
    Also, would you mind sharing a DxDiag so we can take a look? You can find more details on how to grab one over at the EA Help website. Once you have the text file please attach it here. Thanks!
    
    /Kent