Forum Discussion

5 years ago

Solved

game crash season 8

Hi, I just updated my game for season 8 and as soon as I press once to enter the lobby phase, while it is loading my game just crashes and I'm back staring at my desktop like a mut. Restarted the pc,...

EA_Kent
5 years ago
Hey @Nqkic,

I saw some similar reports yesterday, and repairing the game fixed it for most of the people I was seeing. When you have the chance please give it a shot and see if it helps. If you're still running into any crashing issues afterward please let me know.

Thanks!

/Kent

EA_Kent

Community Manager

5 years ago

@ogmonarkbetway

Hmm, it seems like the textures aren't loading in entirely. Just to confirm, have you had a chance to try repairing the game to see if that makes any difference at all? If you're on Origin you can repair the game by right-clicking it in your Origin Library and choosing the Repair option from the menu when it pops up.

If you're using Steam can you try verifying the integrity of the game files to see if that helps? You can find more information on how to verify the files over at the Steam Support website. Once you've had the chance to give that a shot please let me know how it goes. Thanks!

/Kent

ogmonarkbetway

5 years ago

@EA_Kent yeah i repaid my files several times and also deleted my game and origin and reintalled all the game and origin, still facing error and got new error i will send u a pick of error

ogmonarkbetway
5 years ago
My game was run for 10 minutes and crashed and the error is in pic u can check
- EA_Kent
  Community Manager
  5 years ago
  @ogmonarkbetway
  
  Got it, thanks for following up.
  
  When you have a chance could you share a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread.
  
  Thanks again,
  
  /Kent
  - ogmonarkbetway
    5 years ago
    Well here is the report. Well reply fast plz
    DxDiag.txt91 KB