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Nqkic's avatar
Nqkic
5 years ago
Solved

game crash season 8

Hi, I just updated my game for season 8 and as soon as I press once to enter the lobby phase, while it is loading my game just crashes and I'm back staring at my desktop like a mut. Restarted the pc,...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @Nqkic, 


    I saw some similar reports yesterday, and repairing the game fixed it for most of the people I was seeing. When you have the chance please give it a shot and see if it helps. If you're still running into any crashing issues afterward please let me know. 


    Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@ogmonarkbetway 

Got it, thanks for following up. 

When you have a chance could you share a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 


Thanks again, 

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ogmonarkbetway 


    Thanks for sharing that. I really appreciate it. 

    Looking through the diagnostics section in the DxDiag I did notice a process called AcPowerNotification.exe has been crashing. I believe this is part of Asus Armoury Crate. I've seen some situations in the past where Easy Anti-Cheat can run into problems with software like this, so I am curious if that might be what's happening in this case as well. 

    First, can we try repairing or reinstalling Easy Anti-Cheat just to make sure there isn't an EAC issue? For more information on how to do that check out the Easy Anti-Cheat website. Let me know if you're still seeing any crashes happening afterward. 

    Thanks!

    /Kent

  • ogmonarkbetway's avatar
    ogmonarkbetway
    5 years ago
    @EA_Kent Well i repaired my anti cheat but nothing solved if u know the fix how to stop crashing the AcPowerNotification.exe, then plz reply me.
    ThanKS!!!
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ogmonarkbetway 

    Have you checked to see if there are any updates available for the Armoury Crate software? ASUS has an FAQ on their support website that might help if you need more details. 

    /Kent

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