Game crashes at the main menu

Hi Dada12132​,

Thanks for letting us know.

Sorry to hear you're running into this issue.

Since the game is launching but crashing as soon as you reach the main menu without any error message, here are a few things you can try:

1. Repair Easy Anti-Cheat
• Go to your Apex installation folder, open the EasyAntiCheat or EasyAntiCheat_EOS folder, run the installer as Administrator, and select Repair.
2. Verify the game files
• In Steam, go to Apex Legends > Properties > Installed Files > Verify integrity of game files.
3. Repair Windows system files
4. Temporarily disable any overlays or background applications
• Try closing applications such as Discord, NVIDIA Overlay, Xbox Game Bar, or any antivirus software before launching the game.

If the issue persists after trying the steps above, would you mind sharing your DxDiag report? It can help us better understand your system configuration and may provide useful clues for further troubleshooting.

If possible, please also let us know your Windows version and whether you notice any related errors in Event Viewer around the time the game crashes.

Hopefully, one of these steps helps.