Forum Discussion
A few days ago there was a small updated, and my game stopped working. I was getting the "Your Windows 7 system is too outdated. Please install KB4534310." error. The next day the game started working again without me doing anything.
Yesterday I downloaded another update and game stopped working again with the same error. For some reason I am unable to install this particular windows updated - it gives me an error.
- EA_David3 years ago
Community Admin
There was an update a few days ago, however this was rolled back, and was re-updated yesterday. As this update was related to security it's likely that it has KB4534310 as a required update.
So in this case it sounds like you'll need to get the system updated in order for Apex to run going forward.
We're not experts in Windows Security updates, but what error do you get when you try to accept that update? You may want to try running the System File Checker for issues leading to the update being blocked.
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e- 3 years ago
I have all the prerequisites installed, and I am getting error 0x80073712
- EA_David3 years ago
Community Admin
That indicates that a prerequisite file is missing or damaged, thus preventing the update. There are other tools like DISM, but can I check if the SFC found an issue?
- 3 years ago
I received same error, it's something to do with the steam client doing a random update. Sometimes I can play and sometimes I can't, uninstalled the game and reinstalled it and worked fine for a day and same error again when steam did its little update. Followed the instructions on the System File Checker and "Windows Resource Protection did not find any integrity violations." but I'm not going to uninstall and then reinstall Apex Legends every time I want to play it.
- 3 years ago
Why EA does nothing. I haven't played apex for 3 days. I'm thinking of uninstalling permanently
- 3 years ago
I did a manual install of KB4534310 and could now start the game but have microstutter that I did not have before that make the game unplayable.
I hope they do find the problem in the anticheat software because I do belive some change made to it is causing this.
As a strong supporter of anticheat I hope it also works better than today, because this great game is unfortunatly riddled with cheaters.
- 3 years ago
I have this same problem. Apex updated for me today, and when I went to play, I got the same message saying my Windows 7 was out of date, and I needed to install KB4534310. I updated through Windows Update. I then had the micro-stutter problem you mentioned. It only stuttered when I move my mouse. But it's a very bad stutter, and makes the game unplayable. I also tried manually installing KB4534314. But the stutter is still there. Tried rebooting my PC and my router, nothing seemed to help.
I've been playing Apex since it was released. Now I can't play at all. Looks like they've basically given the finger to Windows 7 players. I've been meaning to update to Windows 10, but just haven't had a chance to yet. Looks like they are forcing me to now. Which really sucks, seeing as how I've sunk money and time into this game. Thanks for the middle finger EA! - 3 years ago
@Arne99 This is what has been happening to me too except there's nothing "micro" about my stutters. It's a near constant stutter whenever I go to do... literally anything. I've also gotten most, if not all, of the red error symbols. I also checked task manager and it looked to me that apex was taking up A LOT more memory than it should/ was normal (so possible memory leak?).
- 3 years ago
Just a recap for those that have not read the complete thread.
I did a manual install of KB4534310 and could now start the game but have microstutter.
I just want to elaborate on my microstutter, for me and kid that are on a diffrent rig with same issue is that the stutter is more of a small freeze every 10-15 seconds, regardless if in main menu or in game.
A guess is that the anticheat software now do either a report/question over the net or a file integrity check every 10-15 seconds and uses some system resource in a blocking way for apex exe, just that small hang thing at least should be a easy fix and maybe that also could be a crash reason depending on version of the op. I do have a lot of years in the software area.
- 3 years ago
Maybe this thread will help someone: https://answers.ea.com/t5/Bug-Reports/Apex-Fails-to-Launch-on-Windows-7-Since-27th-July/m-p/11675015/highlight/false#M87648
Installing KB4534314 fixed the error for me, but the game stopped launching after that updated.
- 3 years ago
2022.07.28origin and STEAM can not run updated game trial run and replacement equipment including graphics card can not run please official repair repair, thank you
[CM Edit: Updated title]
- 3 years ago
As title says apex legends wont launch will only start launching easy anti cheat but wont open the game. while under task manager the game is just a background process and then it just end on its own. I've tried literally every fix on the internet it seems, from allowing access through firewalls to clean boots and totally reinstalling steam as well as origin and the game in both. Yet nothing will launch it, also tried to open file locations and change to run as admin, yet nothing works. Only game not launching is apex all other games work. Is anybody else having this issue or anyone have a way to fix?
- 3 years ago
Looks like lots of people are having the same problem.
- 3 years ago
1.delete or move the below files to other folder
C:\WINDOWS\System32\drivers
ABC_FTKBD.sys
dump_diskdump.sysdump_dumpfve.sysdump_iastorac.sys2.downloa https://playvalorant.com/ and install game , valorant install seems can fix some issue- 3 years ago@daiweiforever As a Win7 user I do not have those drivers in my directory.
Already tried the valorant method as well. Hopefully this helps people on Win11.
- 3 years ago
When the little blue bear runs, the game cannot appear, and the game will close automatically after 30 seconds
- 3 years ago@LemonDearrrrrr welcome to the club.
Apparently they haven't returned to us with a response to this issue for awhile. But are working with nvidia on the issue. It's all rumors.
- 3 years ago@桑吉托喬斯 我也是一樣但想更新win7的程式也無法更新 甚麼辦法都試過了
- 3 years ago
請問win7系統還是無法玩嗎?
- 3 years ago@hotdog0928 win7不支持了,使用win8或以上版本应该可以
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