Forum Discussion

madnoob22's avatar
6 years ago
Solved

Game crashing after new update constantly - PC

After the new update I've been able to play the game maybe 3 times out of 20.

What happens is that the game starts up, goes to the respawn logo screen, and the next screen is the red loading screen on the bottom right , and that's where it just closes the game. No errors, nothing.

What I tried so far is :

Repair the game via origin / also tried updating the game (both options said all is good)

Reinstall the game

Update my PC + AMD drivers

I'm running out of ideas.

It works on a very rare occasion, but 90% of the time it does not. This is very frustrating and I think it has to do something with the servers. At least give me an error code so I can troubleshoot!!!

Please help ☹️

  • madnoob22's avatar
    madnoob22
    6 years ago

    Blueberry, thanks for the tip. I found out the problem was with the razer chroma SDK server and the SDK service. Stopping these 2 services before launching the game lets me play the game without crashes.

    Funny how this issue appeared only after the previous apex patch. Or perhaps my razer synapse software updated without letting me know...

2 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey, @madnoob22 

    It might be a program running in the background that's conflicting with the game. Try a clean boot and then immediately launch Origin as administrator by right-clicking on the desktop shortcut. If it loads up and plays fine, try opening up the other programs you play with 1 at a time to see which one causes it.

    How to Clean Boot your PC

    https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

    If that doesn't work, please attach a DxDiag for us.

    How to Pull a DxDiag

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • madnoob22's avatar
    madnoob22
    6 years ago

    Blueberry, thanks for the tip. I found out the problem was with the razer chroma SDK server and the SDK service. Stopping these 2 services before launching the game lets me play the game without crashes.

    Funny how this issue appeared only after the previous apex patch. Or perhaps my razer synapse software updated without letting me know...

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