Forum Discussion

5 years ago

Game Crashing after Video Intro

Hello All, i am facing issues with my game as it crashes as soon as the Video intro is done and the main screen has the rotating wheel, right when you select from the server list. 1-2 seconds after t...

newcrash.txt5 KB

bbezez

5 years ago

New UPDATE: So i managed to dumb down the problem to basically the link between the EA and the Steam ID. After 5 hours of work and doing all the intro troubleshooting things, i created a new EA account and linked it to a new steam account and the game worked on the same PC 🙂

Now , i have lots of stuff on my original account so its a bit sad that i have to start all over, i already used my unlink option once unfortunately so thats not possible. Is there a way to troubleshoot this now? i have no clue what to do at this point except hope for a new update on Apex that will somehow magically fix my link issue.

Any EA manager supports here?>

EA_Atic

DICE Team

5 years ago

Forums is not EA Support and we cant help out with Account issues. With that said, EA Support cant transfer data between accounts.

A quick question: did you clear your document folder for APEX? @bbezez

/Atic

bbezez
5 years ago
@EA_Atic How did you do that for the game installed on Steam? I looked for the document folder but cant locate it.

P.S I reinstalled multiple times