Forum Discussion

Rising Newcomer

11 days ago

Solved

Game Crashing

My apex won’t run, every time I try to log in it just instantly crashes I’ve deleted it like 3 times already and this issue has been going on for me for like 4 days now.

crashing

playstation

EA_Aljo
11 days ago
Thanks for trying. I have found out that this is an issue we're aware of and investigating. You can keep an eye on this thread for updates. Hopefully, we'll have this resolved soon!

EA_Aljo

Community Manager

11 days ago

Hi there. Sorry to hear about your troubles with launching Apex Legends. I moved your thread to the technical issues boards as we're not aware of any bugs that are causing the game to crash on PS5. So, let's see if we can get this fixed. Please try the following:

Try clearing the cache and rebuilding the database with the instructions here
Restore your licenses with these steps

Do you get an error message when the crash happens? Also, is the game installed on the internal hard drive or do you use an external one?

It also can't hurt to power cycle your equipment with these steps:

Unplug your modem/router for 2 minutes
Hard restart your console by holding down the power button until it turns off
Power it all up and try playing again

Let me know what happens. Thanks!

notTSMgadiel

Rising Newcomer

11 days ago

Thanks but unfortunately it didn’t work I have already tried this once but it still crashes and says “Something went wrong with this game or app”

EA_Aljo
Community Manager
11 days ago
Thanks for trying. I have found out that this is an issue we're aware of and investigating. You can keep an eye on this thread for updates. Hopefully, we'll have this resolved soon!