Hey all,
I'll be taking off for the night but we'll have some additional Community Managers jumping on soon. I gathered a list of some things that have been working for some players so far which I recommend going through real quick to make sure you have them all covered. Keep in mind that everyone has different programs installed on their PC and various configurations/hardware, so finding a fix that works for everyone is ideal, but not always easy. We're keeping an eye on this thread to make sure we get a fix for you as soon as possible.
First and foremost, make sure your PC has the latest updates for Windows installed and drivers for your devices. It's something easily overlooked and video card drivers come out quite frequently now. NVIDIA just came out with some yesterday and I've already seen a lot of outdated drivers for video cards being posted on our boards. Search "Windows Update" in the taskbar search bar to check for pending updates for Windows.
Here is how to download the latest drivers
Additional steps:
- Try deleting Origin and re-download the latest version here: https://www.origin.com/usa/en-us/store/download
- Try running CCleaner and it's registry tool, then reinstall Origin. (https://answers.ea.com/t5/Technical-Issues/Can-t-boot-the-game/m-p/7419224#M5)
- Right-click on the Origin desktop shortcut and run as administrator
- Right-click on Apex Legends in Origin and select "repair."
- Perform a clean boot (This disable all programs that aren't required to run your PC. This is how we can tell if it's a program running in the background that's conflicting with the game)
- Add Apex Legends/Origin to your exception list for your anti-virus
- Disable any other overlays like Discord overlay
- Make sure you don't have other games running in the background (Fortnite mentioned here: https://answers.ea.com/t5/Technical-Issues/Launch-Error-Access-is-Denied/td-p/7419741)
- Uninstall Aura program if you have it
- Try reinstalling the game to a different folder (Example: Select my documents as destination)
- Programs like Windows Defender can cause interference with Origin. Try adding Origin to the exception list and/or consider temporarily disabling it to determine if that could be the cause when you try to launch the game. (https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/)
*If you were able to fix it from the list above or some other method please share it with the community*
