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D4RKBIRD0218's avatar
D4RKBIRD0218
6 years ago
Solved

Game freeze after getting to the drop ship in every game

Hi, it started at 2020.03.09 before that i played kinda like every day farming battle pass and playing ranked, and now i got this freezes. I can log in to the game get into the lobby, and i can join...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @Raevylle, @CreaaN 

    Got it, thanks!

    I'll pass this along for a look. If I hear back with any updates I'll follow up here and let everyone know. 

    [Marking this as solved just for visibility. This issue is not resolved and is under review.]

    /Kent

Floatingflip's avatar
Floatingflip
6 years ago
@Raevylle you beat me to the post. Have the exact same issue, tried the same (regular) remedies. Nothing changes it, still 100% crash / freeze after loading into the dropship. (1080 TI)
Rolling back on drivers, reinstalling complete game (origin included) did not fix the issue. Ran NVIDEA drivers from 439 to 442.5. no luck. Downloading 442.59 right now, will let you know if it fixed the problem for me.
Raevylle's avatar
Raevylle
6 years ago
@Floatingflip I updated the drivers and it didn't work for me. I did just found a new update for Windows 10 again. Installing that now, hoping it does something. I also had a talk with someone for the EA help desk and they send me some links per email to follow. If those steps resolve the issue I will share it asap. However I do have to download origin & Apex AGAIN after the steps, so it might take a while.
  • Raevylle's avatar
    Raevylle
    6 years ago

    I just updated Windows and started up Apex again.
    It let me jump out of the ship this time around, but it froze right after that. I did this a couple more times but it kept freezing at the countdown after that.
    I talked to multiple people at EA and nothing seems to work. I think by this time we just have to sit and wait for them to figure out what it is since it is affecting way more people now than yesterday. Sorry lads.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      Hey everyone. 

      I'm working on gathering some information on this to pass along. Which game mode were you playing when it happened? 

      /Kent

      • CreaaN's avatar
        CreaaN
        6 years ago

        @EA_Kent  Hey Kent,

        it's pretty much in every game mode beside the firing range and the tutorial..

  • Floatingflip's avatar
    Floatingflip
    6 years ago
    @Raevylle thanks. No luck so far. Neither graphic update nor windows update helped.
    Both sad and glad to see so many more people have the issue. Really thought I was alone there till I read your post.
    I've read the reddit and tweet responses as well, solving this is going to require an origin or apex hotfix I believe. So far I've even encountered people doing full clean PC installations for the game with no luck.

    Guess we all really wanted to complete Deja Loot event 🙂

    I'll keep checking, am blessed with fiber connection so a redownload of anything will go quick. If something works and it isn't posted yet I'll do so here first thing.
    • Desided's avatar
      Desided
      6 years ago

      I found a solution - Delete all origin cache files in windows hidden program data folder. Now everthing works great again.......

    • Floatingflip's avatar
      Floatingflip
      6 years ago

      works again (as of 11-03-2020)

      No new remedies attempted, looks like they fixed the issue.

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Thanks for following up everyone. 

        Is it still happening for anyone? It sounds like some people aren't seeing these freezes anymore. 

        /Kent

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