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fun54d's avatar
fun54d
New Novice
14 hours ago

need help with my content loss!!!

i need help i don't know what acc has all my stuff on it and i cant find my stuff i spent over 3 grand and i need y'all to help me find what's wrong and need my stuff back never got banned or warnings ever ive always ply buy the guyed lines need help!! ive reached out 2 times and yall said nothing and never got to my ticket 

im mad rn just want good help to find my stuff!!! but i have all my acc ready for yall to help me find my stuff 

7 Replies

  • fun54d​ Are you playing on the same EA Account and still have any platform account you may be playing on still linked to that EA Account?

    I'm asking because your progress is stored on the EA Account itself.

  • fun54d's avatar
    fun54d
    New Novice
    12 hours ago

    so Midnight9746​  when i had my acc back in the day like 2 years ago i unlinked it thingking if i did that i would link it to my new pc acc and it got rid of everything that was when bata was a thing for the transfer stuff but just need help  and i was wondering if yall can do that for me transfer all data to a new email i spent too much money and time to loose it or if yall want to just give me 1000 packs for 2 mithicals im good with that my new acc is leavel 250 and my old acc was level p1 400 but if yall just want to try to help me fix this we can just need help i miss my old acc  ive hit masters 2 times or one idk and i have a **bleep** tun of kills on that acc just need it back and ill be good im just mad that all could not help when i asked 1 year ago but know i know how to try to get my stuff back

  • temp-07368462 this is my ps4 account name i have the email and everything for it just need you to help me or get some higher ups to transfer all the data to my steam account if yall can ill give you my steem name and stuff and i have all the stuff for that stuff too i just want my data back if you can Midnight9746​ just lmk ill be on tm before work !! ill give yall some money if yall can help me with your time i can say scrue ps4 i have only pc and i just want my data swiched to my steem or a new ps4 acc i can just make if you can help me 

     

  • you can look that acc up on apex traker too see what i had lost 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    28 minutes ago

    Hey fun54d​,

    We are not able to make changes via the forums, so please don't share any account information here. Just to try and clarify what seems to have happened however, keep in mind that your progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

    This means if you unlink your platform, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts. 

    I'm not sure if you've changed your PSN account username in the past, but it looks like the one originally linked here in the past was a different PSN username than the one currently linked. When you mentioned unlinking a PSN account and later relinking it, it seems this was a differently named PSN account.

    That could mean either:

    • Your PSN account name was changed
    • This PSN account was linked to a different EA account in the past, and is now linked to the wrong EA account

    In some cases re-linking that PSN account back to the original EA account will let you recover your progress, but if that is not automatically done when you re-link accounts, that means it is either permanently lost - or you're checking the wrong account. 

    We are not able to give you information about accounts on the public forums, such as which one was your original account or may have other content. If you have any other emails you may have used in the past, I would definitely try signing into Apex with those emails as well to see if any of them have progress. From there it would just be a matter of re-linking your PSN account there instead.

    If you're having trouble re-linking to the correct EA account or need to make any updates to recover the correct account, please contact support directly so they can take a look with you.

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