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CalvinCagster123's avatar
CalvinCagster123
Newcomer
11 hours ago

Heirloom madness

I recently got an heirloom and was very happy about it because this was late at night and I screamed everyone came into my bedroom anyway I went to sleep wondering what I should get but when I woke up I had no more shards and I got the metallic Banshee. Personally I hate this heirloom because you can hardly see it so I was proper annoyed when I got it. I've recently found out that it was my brother and he is now grounded. I am not happy and this was my first heirloom so I'm so angry and really want a refund to actually get want I wanted. 

playstation

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Hey CalvinCagster123​,

    Sorry to hear that after getting your heirloom shards, they ended up being spent on an heirloom you really aren't a fan of.

    With that said however, I'm afraid we are not able to refund or exchange heirlooms. Once the heirloom (or any other purchase) has been made in-game, we're unable to then reverse it.

    I'm glad you figured out what happened there, and if you haven't already done so I would definitely check through some additional security steps to make sure you're the only one with access to the account. We do not support account sharing, so that can help make sure no one else is able to make any other changes to your account in the future.

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