Game freeze/Not responding

@ghostbpcz 

Thanks for the info. Would you mind attaching a DxDiag for us?

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

oook i know if got pretty lame cpu but i told it before update it work fine aaand i found that in dxdiag

Podpis problému: (translate problem signature) i found that in all dxdia what are here

P1: r5apex.exe
P2: 1.0.0.0
P3: 5dba2a2f
P4: a690
P5: 67246080
P6:
P7:
P8:
P9:
P10:

ok here's my dxdiag file

ok so i think it got fixed

when i went to get the dxdiag file above i got an error "DxDiag has detected that there might have been a problem accessing Direct3D the last time this program was used. Would you like to bypass Direct3D this time?"

i looked online and found this fix https://www.dell.com/community/Laptops-General-Read-Only/DirectX-11-Problems/td-p/4181635 so i did that

i also removed onedrive and updated to windows new update that was released yesterday

sadly i did them all together so i can't say which did it.

played 5 games without a crash but if it crashes again ill report back here.

nevermind just crashed in a game with a predator, now im mad.

im sorry for spaming but i just thought that connection going up like this when the crash happens means the crash is server side and like i said before the crashes only started after the latest server patch which was to fix people punching each other during the drop ship, now probably that patch is conflicting with something which is why the game is crashing

also notice how the cpu doesn't go 100% like the device hung back in august/July.

I did everything but today still freezing every match !! Im done !

Hope next patch will solve this problem 

@OQ_GeeAiBeeKira@g1g2_mozo@ghostbpcz


Here is a weird workaround someone suggested. And It works.
https://answers.ea.com/t5/Bug-Reports/Apex-freeze-crash-in-character-select/m-p/8419488/highlight/true#M18301

@EA_BlueberryCan you please pass this info to devs so it can help in debugging

@SpectreFang  now i can play 

It work for me . Thanks so much 

I can also confirm that alt-tabbing and having the game minimized during champ select and banner splash screens appears to bypass whatever is causing the crash

Thank you for sharing the results of the workaround fix. We've sent all your details up to the team and we'll update this post as soon as we hear back with more information.

Thank you all ahead of time for your help.

dunno why but that alt tab work for me but still best server for me is frankfurt when i try to connect to him error i must use belgium and it work still some lags but playable

I'm have this problem already for 2 months,I hope you can fix it.

This is getting worse everyday. Already 3 crashes today. Alt tabbing doesnt help here. Afraid to play ranked because of the random crash. No error report, just get stuck either in character selection or immediately after it. Have not experienced this before this week, something must've broke in the code. It's not in my end seeing how common this problem is for many people.

so hay yesterday i played from 12 am till 4 am without any crashes but then after 4 am started crashing again, this is so random Xd

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@ghostbpcz wrote:

dunno why but that alt tab work for me but still best server for me is frankfurt when i try to connect to him error i must use belgium and it work still some lags but playable

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The team is still looking into this, however this is interesting. 

Can you all report back with results on whether you avoid crashes switching to a different datacenter? Let us know which datacenter you're crashing on and if you were able to avoid crashes by switching please include the one you switched to.

Has anyone found success avoiding crashes by uninstalling Nvidia software like what helped this player out with crashes? I haven't seen this step mentioned in a lot of replies here.

@g1g2_gaming 

Thanks! Is there any way you or someone else here can provide us a recorded clip on when it exactly freezes up so the team knows what exact point it occurs at?

@EA_Blueberryjust recorded a crash, it happened when wraith used her ult but not sure if it's the reason, ill record more.
https://youtu.be/8kHHh-tgzZU

edit: just noticed im using both my accounts to post here sorry XD

@EA_Blueberryok here's a match that didn't crash, but my teammate did crash at 8:33 in the video.
https://youtu.be/CviZOlIWy-khttps://www.youtube.com/watch?v=CviZOlIWy-k&feature=youtu.be

and heres one where i crash when my teammate is healing
https://youtu.be/VIjfu7xwNXw

please tell me if you need more