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SolitaryMassacr's avatar
SolitaryMassacr
7 years ago

Game Keeps Crashing (PS4)

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name? SolitaryMassacre Please provide your squad m...
SolitaryMassacr's avatar
SolitaryMassacr
7 years ago

I liked the suggestion but it still crashes with CE-34878-0

Seriously EA are you guys dumb? I keep submitting a report through the PS4, I've submitted one every time it has happened so I wouldn't be surprised if there are like 80 reports I have submitted.

Why aren't you doing anything about it?

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@SolitaryMassacre 

Sorry to see you're still getting those crashes after reinstalling. PlayStation has a guide on how to potentially fix that PlayStation error code here.

We noticed this error code popping up a lot a while back and found that those players that disabled the "Convert Incoming Voice to Chat Text" in the Audio tab under settings. I'm not sure if you have that enabled, but if you do it's worth a shot.

If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

If anything is plugged into the USB slot other than a controller or PlayStation approved hard drive, consider removing it to see if that has any positive effect.

Keep us updated and good luck.

  • SolitaryMassacr's avatar
    SolitaryMassacr
    7 years ago

    I do not have that option enabled. As I too have seen others suggesting this.

    I also have seen the guide from Sony, however none of it applies. Latest System Update is installed - nothing plugged into PS4 - using original hard drive. Nothing is different from what they suggest.

    It is and has only ever been this game that causes this error. So I don't know how it could be my device, everything else works fine.

    Now, I am a developer and I don't understand how this is such a problem to solve. You are getting an error code right? So, what does that error code mean? Why does Apex crash with this error code but nothing else?

    In addition, I have noticed that the game experiences heavy lag and frame drops before it freezes and the PS4 gives me that error. It is to the point I can anticipate when it will crash. Is the RAM or GPU memory not correctly being flushed? There is and has to be a reason for this problem and I don't understand why it is so difficult or you guys to figure out.

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