Forum Discussion

Seasoned Newcomer

1 day ago

Solved

Game keeps crashing when i go to queue ranked.

I was playing ranked apex with no issues yesterday, and today, I tried to boot up some ranked, and my game keeps crashing when i click on the tab for ranked. I tried verifying the integrity of my gam...

DxDiag.txt91 KB

crashing

launching

jpenn76
22 hours ago
THIS WORKED!! Thank you so much! I did the DDU and it is running smoothly now. Try to do all of the steps if you have the same issue, it wasn't working before the DDU refresh but maybe the previous steps helped.

Thanks!!

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

It does also look like there's a potential issue with the driver. I see you mentioned updating already, but I'd try a clean install from scratch using something like DDU. Between that and the Windows Update issues, hopefully that gets you back on track!

EA_Mako

Community Manager

1 day ago

Hey jpenn76,

Are you seeing any particular error message when Apex crashes, or is the game just dumping you back to desktop without anything popping up?

Based on the dxdiag you've attached I am seeing multiple other services appear to have failed, with a handful of Windows Update errors that may be contributing to other issues. Since you've already tried reinstalling/repairing the game itself without any change, it may be helpful to try repairing/replacing some of the missing system files.

The link below takes you to Microsoft's official support page with steps to walk through that process. I'd try giving that a shot first, then make sure you don't have anything pending in Windows Update. You'll want to restart your computer one more time at this point before checking Windows Update again for anything new.

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

It does also look like there's a potential issue with the driver. I see you mentioned updating already, but I'd try a clean install from scratch using something like DDU. Between that and the Windows Update issues, hopefully that gets you back on track!

jpenn76

Seasoned Newcomer

22 hours ago

THIS WORKED!! Thank you so much! I did the DDU and it is running smoothly now. Try to do all of the steps if you have the same issue, it wasn't working before the DDU refresh but maybe the previous steps helped.

Thanks!!

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

It does also look like there's a potential issue with the driver. I see you mentioned updating already, but I'd try a clean install from scratch using something like DDU. Between that and the Windows Update issues, hopefully that gets you back on track!

EA_Mako
Community Manager
10 hours ago
Glad to hear that did the trick for you jpenn76, thanks for dropping back in with the update!

For those still running into this issue that have not been able to clear this up even with the above steps, please keep an eye over on this thread instead for any ongoing info, thanks!