Forum Discussion

6 years ago

Game not installing

When i started playing Apex tonight my computer crashed with a blue-screen. After restarting the computer and the game i got another crash in apex. the game wouldn't not launch. When i tried the repa...

kepler768

6 years ago

After 39% playable download losing all progress.Download size is 16.52 gb after 39% playable it's starting to download 10gb from 0% and then it's stats to loss all the progress.I can't download that 10gb.No matter how much the download is 60%,70 or 85%.When I turn off my pc it's starts from 0% and I can't download that 10gb more than 7 days.

EA_Barry

Community Manager

6 years ago

@kepler768 @t4bb4rn @Xesque_Che @mowcheeeeeeee

Please see the following post for steps to try on this and let us know your results here, thanks.

https://answers.ea.com/t5/Technical-Issues/Season-2-Update-Stuck-on-36-on-Origin-Launcher/m-p/7993039#M45215

kepler768
6 years ago
Why you guys are not understanding.Game is not stuck game is losing download progress.After 39% it's saying to download 10gb and stars form 0% and that is not a problem.when I am starting download after 39% for example I have download 85%,90% or 95% I have lost internet connection or power cut out.Some how my pc turned off then all of my progress are gone.the download starting from 0%.Read the problem and try to give solution game update is not stuck it's losing all progress after power cut or losing internet connection.