Forum Discussion

bklyntimesz2's avatar
4 years ago
Solved

Game stuck on black screen and won’t load

This is not the first time but there is no error on my end but when season 8 had first came out there was bunch of us who couldn’t get pass the continue screen. For 1 month in a half, I couldn’t unti...
  • EA_Atic's avatar
    4 years ago

    @bklyntimesz2 Could you try to power cycle the console and see if that helps. 

     

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
    3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
    4. Plug the console power cable back in.
    5. Press the Xbox button on your console to turn it on.

    Thanks!

     

    /Atic