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MAJOR_JAX's avatar
MAJOR_JAX
6 years ago

game won't lunch error code 15

hello ,,  i installed the game   apex legends today  a few mins after i installed  origin ,, but when i tried to lunch it   it gives me this error   error code 15  i tried to ccleaner ,  and lu...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @MAJOR_JAX. 

In a lot of cases error 15 comes up because security software is blocking the game. Have you checked to see if there is an exception for Apex Legends or Origin in your antivirus? Adding an exception may help stop the error from coming up. 

/Kent

  • TTVSneakySandal's avatar
    TTVSneakySandal
    6 years ago

    I no longer get error 15, now I only get 29. Could I please have some guidance on this issue ? 

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @TTVSneakySandals 

      Thanks, I appreciate those details. 


      When you have a chance could you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on the PC that could be causing this error that may help to get around it. 

      For more info on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. 

      Thanks!

      /Kent

      • TTVSneakySandal's avatar
        TTVSneakySandal
        6 years ago

        @EA_KentI did this last night while talking to support and it still gave me error 29. I also tried clearing origin cache, flushing DNS. It's not my network because it launches fine on another machine with same anti virus. It's something to do with the fact that I uninstalled and reinstalled I just don't know how to get it working

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