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MAJOR_JAX's avatar
MAJOR_JAX
6 years ago

game won't lunch error code 15

hello ,,  i installed the game   apex legends today  a few mins after i installed  origin ,, but when i tried to lunch it   it gives me this error   error code 15  i tried to ccleaner ,  and lu...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@TTVSneakySandals 

Thanks, I appreciate those details. 


When you have a chance could you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on the PC that could be causing this error that may help to get around it. 

For more info on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. 

Thanks!

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @TTVSneakySandals 

    Thanks for following up!

    When you reinstalled did you install the game on a different storage drive than the one you were using previously? 

    /Kent

    • TTVSneakySandal's avatar
      TTVSneakySandal
      6 years ago
      @EA_Kent No I installed in the exact same place.

      I fixed it in the end by reinstalling windows. Pretty disappointing it had to come to that but I exhausted all other options.
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @TTVSneakySandals 

        Thanks for following up and letting me know. 

        I know that reinstalling Windows entirely can be quite an ordeal, but I'm glad to hear you were able to get it working afterward. 👍

        /Kent

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