Been playing apex on steam for several years, hundreds of dollars put into the game. MANY RECEIPTS IN MY EMAIL AS PROOF READY TO PROVIDE. Stopped playing for a while, and now when I try playing again my account is wiped to level 1 brand new. No champs, no skins, NOTHING. I did not get a ban. Why did this happen and how do I get it fixed!?
Community ManagerHey piercedlabes,
When you're seeing a complete loss of content like this, it's typically due to unlinking a platform and/or linking one to a different EA account.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link that platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.
It looks like that's what's happened here as well. The EA account you're on has not been around for several years, so if you've been playing for years that would have been on a different EA account. If you primarily play on Steam, that likely means the same Steam account you used in the past has now been linked to this newer EA account. To try recovering your progress, you would need to link this Steam back to the original EA account instead.
We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked.
Community Manager
