Gift card redeemed but no coins received
i already redeemed my gift card on the EA app for apex legends but it says it's already been used but there are no coins in my account.
Yes I've tried to switch from steam to the EA app game and it...
Forum Discussion
Hello. Faced with this problem, I purchased in-game currency for the Apex Legends game through a trusted seller who sells electronic codes. Everything would be fine, but the code was activated already a day ago, and the accrual did not happen, and has not happened so far. After activation, the game was launched through EA, not through Steam or other linked platforms. I demand a trial in this matter, and not dry answers from the category "it has not been 24/48 hours since the code was used" or "the seller provided you with an invalid code." This is a problem solely on your part, because the issue of accrual is decided neither by players nor by persons who do not belong to the technical component of EA. The site, the time of purchase, the seller, the amount and all the necessary evidence are presented in the screenshots, if you need more, I will definitely attach it.
"FunPay" - Purchase Site
Product Description - Apex: 4350 Coins
Order #NPWUHXRN on "FunPay"
[edit: email address removed] - email address
The date of purchase is April 1, 2024, at 16:53 Moscow time
Order amount 45,1 dollars/ 4 162,35 rubbles
[CM - Edited to remove attachments showing code/account info]
EA_Mako
Community Manager
Community ManagerHey @apexmonent,
If it's been more than 24 hours as you mentioned and the coins still have not appeared on the account, you'll need to reach back out to the retailer.
We cannot assist if the code was purchased from an unauthorized retailer, as described more in our article here: Where to buy EA digital download games and virtual currency
Unfortunately it doesn't appear the site you used is a trusted retailer, so you'll need to get back in touch with them regarding the code you received.
I have bought 1000 coins on the 28th of may and 1000 coins on the 29th. I have not recieved either amounts in game. I bought from steam and contacted EA help 4 times with all the required proof. They said I had to contact steam but steam very specifically states that I have to contact EA as they cant refund the item and have nothing to do with in game items, directing me to the EA website... This is an endless loop and I desperately need help please.
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