Forum Discussion

Not applicable

2 years ago

Got Banned from A Game I've Never Played

I've never played Apex for a millisecond in my life. Actually, I only found out about this game last week when a friend recommended it to me. The download was completed two days ago, and today was th...

OldTreeCreeper

Hero+

2 years ago

@knyckchau

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

The EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times.

knyckchau

Not applicable

2 years ago

No communication from EA regarding this ban at all. Again, this title has never been downloaded or installed by me before this week. I never knew the ban until this afternoon I opened the game for the very first time. I followed the QR code and saw the exact date and time the ban was place. A dispute was submitted yet there was not a single email from EA at least letting me know the dispute was received or giving an estimation of processing time. Total nonsense.