Forum Discussion

DiSkeLuZz's avatar
DiSkeLuZz
7 months ago
Solved

Got hacked and can't log in on my main account, lost time and money spent...

Well im coming here because i already sent 5 tickets to EA to solve the problem to change the email that the hacker used to mine so i can change pass and add 2FA but it seems EA doesnt care about any...
DiSkeLuZz's avatar
DiSkeLuZz
7 months ago

As u can see they are closing everytime the tickets and not solving the issue. 

Im gonna send u what i mean... everytime i try to enter on apex legends with my steam account this always happens... 

check attachments...

Regards,

SkeLuZz

DiSkeLuZz's avatar
DiSkeLuZz
7 months ago

Hi i come here again to ask u if u cant retrieve my other account, that got hacked and then banned.

Just unlink my steam, twitch and other linked parties from that account cause i cant link to this one... 

I already did what was necessary to try to reach you and you still didnt do anything about it... got hours and money spent at the game for nothing...

i have prints that show that i try to log in from steam and still appears the same email and that email its not mine... and now i dont have account to play only this one that i played with some of my friends when i wasnt grinding rank... 

So 1 more time are u guys gonna try to help me ??? cause every ticket goes closed or resolved for no reason ... i try everytime to enter after i see that was resolved or closed and it keeps the same email... seriously unlink my twitch, steam, etc so i can link to this account or even try to recovery my account....

Regards,

Mario "SkeLuZz" Maio

https://www.Twitch.tv/SkeLuZz

https://steamcommunity.com/id/MonkSkeLuZz/ 

P.S. sending the prints that i took when i try to enter my steam account, ill say it again that email its not mine...

  • Midnight9746's avatar
    Midnight9746
    Hero+
    7 months ago

    @DiSkeLuZz Unfortunately hacked accounts cannot be handled on the forums. You would have to contact EA Support. For more information about hacked accounts, (and to find where you can contact EA Support), click here.

    Also, any ban-related issue cannot be handled on the forums either, as it can only be looked into by the EA TOS Team. For more information about account locks, bans, and suspensions, (and where you can contact the EA TOS Team), click here.

  • DiSkeLuZz's avatar
    DiSkeLuZz
    7 months ago
    @Midnight9746 ye i already did send them everything and still they keep closing and not solving anything over and over again

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