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Envy_SSaint's avatar
Envy_SSaint
6 years ago
Solved

Haven't received heirloom within 500 pack openings need help

Frustrated because i haven't received it as of yet 
  • EA_Kent's avatar
    EA_Kent
    6 years ago
    Hi @Envy_SSaint,

    If you still haven't received an heirloom I'm afraid it means you haven't opened enough packs to get an heirloom. I can really only recommend to keep an eye out when you open packs, since when you do hit that 500 pack threshold it will automatically give you one of the heirloom items.


    /Kent
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago
Hi @Envy_SSaint,

If you still haven't received an heirloom I'm afraid it means you haven't opened enough packs to get an heirloom. I can really only recommend to keep an eye out when you open packs, since when you do hit that 500 pack threshold it will automatically give you one of the heirloom items.


/Kent
ClemsonTiger124's avatar
ClemsonTiger124
4 years ago

My account is SaltyRutz I would like to have this problem fixed. Someone could credit my account with heirloom shards...at least could someone look at my account

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @ClemsonTiger124,

    While you may be level 500, that does not mean you've opened 500 packs.

    You can check out the full FAQ here, but I've listed the portion relevant to these packs below as well. 

    In this case you would simply need to continue opening packs until you either get lucky enough for heirloom shards or hit that 500th pack opened, at which point you would be guaranteed to receive one.

    How often do I earn free Apex Packs for leveling up?

    . . .

    Level 2 - 20: One pack every level
    Level 22 - 300: One pack every two levels
    Level 305 - 500: One pack every five levels

    This thread is a bit older and is being locked here to avoid additional necroposts, but please check out that link above for more info, thanks! 

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