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Thekilerguy's avatar
Thekilerguy
Seasoned Newcomer
1 year ago
Solved

Having 2 different accounts have the same apex items

An account was made Thu my steam with it's own EA ID and that account was hacked, since I only launched the game (apex) from steam and never opened the account I didn't notice the email change, it used hacks and got me banned but since my Main EA account is linked with steam I'm also banned on EA from apex, contacting support didn't help much and I only have an email added to that second account and even that email isn't mine, no phone number, no extra info to prove ownership, anyone got into a similar situation? And how did y'all solve it?

Worst part is that I can't transfer my skins, heirloom, and a buncha other stuff I had to a new account since apex doesn't let that, I'm unbanned from my main account but not from the steam side mini account which stops me from actually being unbanned since it realizes I have a ban on the mini account too.

5 Replies

  • Thekilerguy's avatar
    Thekilerguy
    Seasoned Newcomer
    1 year ago

    Yes, I've appealed the ban on the main account and I've made 2 casses about the issue and nothing changed, still can't play apex, It gives me the message "client game account is banned" the ea support agent was just as confused as me

    As for the mini account I don't fully have access to that one is still banned but I can't make a ban appeal case on it since Its not my email on the account

  • Thekilerguy's avatar
    Thekilerguy
    Seasoned Newcomer
    1 year ago

    I've tried to, I guess? I did make a case that was shut down and I did also try to claim ownership over the account to get it unbanned but I can't see enough of the account to prove ownership, all I have is the date it was created which is the day I was hacked, the password, and 3 purchase IDs I could get from steam which I don't think would be a reasonable amount of information. So the live chat to get ownership also failed. That's why I'm here, it's a last ditch effort to see if I may have missed something that I could use to solve this situation 

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