Having issues with cross progression
I came from PS5 and have spent a lot of money on that account from over the years. I’m currently on pc. I had 1 friend that was able to transferred his stuff and I was attempting to do the same. I failed and did not get my progression. I played for a little and then stopped playing apex. Now I’ve been back playing consistently and want my progress from my ps5 account. I reached out to EA support chat and got told my progress had transferred while simultaneously getting told my progress didn’t transfer. I got told you can’t transfer progress while being told you can. I asked what I can do to further pursue this and they told me to post on forum. I have screenshots of my entire interaction showing the contradiction and no resolution in my issue. If someone can assist me to obtain my ps5 progress for my now pc account I would be forever grateful. Thank you in advance!