Heirlooms don't transfer on cross progression.

Honestly feel like I have been scammed by EA here. Should I have spent the money that I did? Perhaps not but that is also not the point. I enjoy this game and have the extra money to spend it on what I want. They implemented cross progression but they are telling me that my Heirlooms and Prestige skins that I have on my Xbox account will not transfer to my PC account. That is ridiculous to me. The only thing you care about in the game doesn't transfer? Absolutely wild. Again, feel like this is just a huge scam. Has anyone else had this issue?

Note: The transcript has been edited to take out my email addresses associated with the account but I was basically told that the thousands of dollars I spent on said heirlooms and prestige skins are lost. Absolute scam artists.

Johnny Enrique (5/15/2024, 10:19:25 AM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Johnny Enrique, may I start with your first name please?
Clay (5/15/2024, 10:19:34 AM): My name is Clayton
Johnny Enrique (5/15/2024, 10:19:57 AM): Hi Clayton. Hope you're doing well. What can I assist you with today?
Clay (5/15/2024, 10:22:53 AM): I was just talking with another representative and they gave me a link to follow for cross progression for my Apex Legends accounts. I used to play on xbox but switched to PC. I did not receive cross progression on my account even though they are linked. I have quite a few heirlooms and mythic skins on my xbox account that I would like to have on this account. I'm wondering if there is a way to get those or if im just out of luck with it. If i am out of luck that is rather upsetting bc i probably have around 2000 dollars into my xbox account for this game alone. Not to mention what I've bought on my PC account.
Johnny Enrique (5/15/2024, 10:24:39 AM): I appreciate you flagging this, Clayton. I understand it can be frustrating, but I'm here to assist.
Johnny Enrique (5/15/2024, 10:25:04 AM): Could you provide me the Email address associated with the EA account?
Clay (5/15/2024, 10:26:26 AM): Im missing Wattson, Rampart, Gibraltar, Octane (first heirloom) and Lifeline's heirlooms along with Bloodhounds Prestige skin.
Johnny Enrique (5/15/2024, 10:29:56 AM): Thanks you Clayton, let me check the account
Johnny Enrique (5/15/2024, 10:32:07 AM): Clayton, can you share with me the Xbox Gamertag you are using at this moment
Clay (5/15/2024, 10:32:31 AM): My xbox gamertag when I had an xbox was Sxxxxxxxxxie
Johnny Enrique (5/15/2024, 10:34:48 AM): Thank you for confirmation Clayton. Allow me 2-4 more minutes please
Clay (5/15/2024, 10:35:01 AM): No problem take your time.
Johnny Enrique (5/15/2024, 10:44:35 AM): Thanks for your time Clayton
Johnny Enrique (5/15/2024, 10:45:13 AM): I see the Cross Progression for Apex carry over with Stats, Players, but currency and some Skins are associated to the platform
Clay (5/15/2024, 10:46:26 AM): So does that mean I cannot get those heirlooms and the prestige skin I have from my xbox account?
Clay (5/15/2024, 10:47:40 AM): Honestly I love this game and have spent quite a bit of money on it for being a free game and that is rather upsetting if that is the case.
Johnny Enrique (5/15/2024, 10:47:48 AM): I'm sorry Clayton, but no, The Cross progression works under some skins and for the currency is different on each platform
Clay (5/15/2024, 10:48:21 AM): So heirlooms and prestige skins dont transfer in cross progression?
Johnny Enrique (5/15/2024, 10:48:40 AM): You can see more information on our official website

https://www.ea.com/games/apex-legends/news/cross-progression
Clay (5/15/2024, 10:48:40 AM): And im basically out 1500-2000 dollars...
Johnny Enrique (5/15/2024, 10:49:07 AM): No, sorry to tell you that Clayton
Clay (5/15/2024, 10:50:01 AM): Then I have another question. What was the point of cross progression if the things you actually care about for the game don't transfer...
Clay (5/15/2024, 10:50:58 AM): Is there someone else I can talk to about this? Because spending all that money and being a loyal customer to this game to be told I can't have the skins I paid for is unacceptable to me
Clay (5/15/2024, 10:51:42 AM): I'm not sure if you can see all of the heirlooms and prestige skins I have on my PC account but I have quite a few on here as well.
Johnny Enrique (5/15/2024, 10:53:01 AM): I know is frustrating but some in game content will not carry over for platforms
Clay (5/15/2024, 10:53:19 AM): I'm not trying to be rude and I apologize if I am coming off that way but this is very upsetting.
Johnny Enrique (5/15/2024, 10:53:56 AM): I understand it can be frustrating Clayton
Clay (5/15/2024, 10:54:03 AM): Its more than frustrating to be fair. That is a lot of money.
Johnny Enrique (5/15/2024, 10:55:25 AM): Cross progression is use at the moment to level up, play under different platforms and get xp. But the currency and some skins will not carry over, since are attach to the platform you are playing
Clay (5/15/2024, 10:55:59 AM): Is there someone else I can talk to about this to rectify this situation? I honestly don't think I am asking for much here. I have paid for those heirlooms after all.
Clay (5/15/2024, 10:56:58 AM): Again, not trying to be rude. You have been helpful.
Johnny Enrique (5/15/2024, 10:58:41 AM): No worries Clayton. I know is frustrating. In this case you can make a post on our forums if you want. But as already mentioned and checking the official site. I can see this content will not carry over through platforms
Clay (5/15/2024, 11:01:04 AM): That is absolutely crazy to me. Things you have paid for don't transfer over. There's no possible way to just add them to my PC account. Since you've asked for my gamertag I can only assume, and correct me if I'm wrong, you can see the heirlooms I have on my Xbox account and my PC account. Correct?
Johnny Enrique (5/15/2024, 11:03:39 AM): At the moment no, I can check the account under verification
Johnny Enrique (5/15/2024, 11:04:04 AM): Do you have access to the Email which you use to create the EA account?
Clay (5/15/2024, 11:05:38 AM): Yes, I do.
Johnny Enrique (5/15/2024, 11:07:26 AM): Already sent you a 6 digit code to the Email, can you share it with me please, Clayton
Clay (5/15/2024, 11:21:00 AM): Yes, what is the link to the forum. Although you have been helpful I feel like i need to get the word out that skins arent transferrable if people don't know this so they don't spend the money
Clay (5/15/2024, 11:21:42 AM): Because I will not be spending another penny on this game since that is the case.