Before linking, I bought Battle Pass Ultra, but after linking, it disappeared, along with all my progress. Before that, I linked an old account that belonged to my brother, but now he's given it to me. I unlinked his Steam account and linked mine, Vol0dy's, and all my progress disappeared.
Community ManagerHey IKNCODE,
I unlinked his Steam account and linked mine
Unfortunately, this part is what's led to the issue you're describing. Unlinking a platform from an EA account will result in a loss of progress and a number of other account issues.
The only way to try and undo this would be to re-link the original accounts. While that generally restores what was lost, it's not always possible due to the changes that occur when unlinking an account.
You're able to contact support if you need any assistance re-linking accounts, and they'll see what other options may be available. Do keep in mind they would not be able to help connect an account belonging to someone else. You can see the full details of unlinking in the first link above, but the most relevant portion is included below as well.
What are the risks?
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your game progress won’t transfer over.
That means you’ll permanently lose access to:
- game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- previous drops and other rewards
- in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you can still access the account.
