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kiwilort's avatar
5 years ago
Solved

[HELP] "please reset your password" bug

I launch the game via steam, but get this error message everytime. It tells me to reset my password as my "credentials might have expired". I have a working ea account, the one im using right now, and it frustrates me that Im not even given the option to ATTEMPT a login?

Every bit of help is appreciated!

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  • kiwilort's avatar
    kiwilort
    5 years ago

    My problem was I had an ea/origin account linked to my steam account, which had been deleted (the origin acc). I spoke with EA on the phone, and it is NOT POSSIBLE to unlink a deleted origin/ea-account from a steam account. Therefor my only option was to create a new steam account, with an active working ea/origin account. This fixed the game for me.

    Why EA are not able to unlink a deleted account from steam doesnt seem logical to me - at least taking into consideration that Steam have nothing to say when it comes to EA games on their platform.

13 Replies

  • this is happened to me too. i haven’t deleted anything or changed any account so i don’t understand why this should be happening 

  • well i have had this problem aswell even though i have it linked to my current EA account thats active and my steam isnt deleted

    does anyone have a fix? 

    PS: i managed to fix it, this seems to link to what ever you have your steam account linked to by the looks of it

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