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Ninek157's avatar
Ninek157
Newcomer
2 days ago

Help plsss! Crashing in the lobby

I installed the new version of Apex—the new season—today, but as soon as I enter the lobby, the game crashes and closes on its own. I even reinstalled the entire game, but the same thing keeps happening.

4 Replies

  • ouoi77u's avatar
    ouoi77u
    Seasoned Newcomer
    1 day ago

    Dear EA Support,

    My EA ID is ouoi77u (Steam:1583536772), email [edit: email address removed]. My account got banned on Nov 3, and I request a manual review.

    I have never used cheats, macros or exploits, and I only use this account myself.

    I believe this is an EAC false positive from accelerator or background software conflicts.

    Please check my logs and unban me if no violation is found. Thanks.

    ouoi77u

    2026.11.4

    EA_Mako​ EA_Dennis​ RecursiveFlux​ EA_Mercutio​ 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Ninek157​,

    What platform are you using to play Apex? Are you seeing any error messages when the game crashes, or is it just returning you back to the desktop/dashboard? 

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