Forum Discussion
4 Replies
ouoi77u
Please feel free to follow the steps in the thread below instead, as this thread is on a completely different topic. Thanks!How to get help with Apex Legends account bans and suspensions
Dear EA Support,
My EA ID is ouoi77u (Steam:1583536772), email [edit: email address removed]. My account got banned on Nov 3, and I request a manual review.
I have never used cheats, macros or exploits, and I only use this account myself.
I believe this is an EAC false positive from accelerator or background software conflicts.
Please check my logs and unban me if no violation is found. Thanks.
ouoi77u
2026.11.4
- EA_Mako2 days ago
Community Manager
Hey Ninek157,
What platform are you using to play Apex? Are you seeing any error messages when the game crashes, or is it just returning you back to the desktop/dashboard?