Forum Discussion

4 years ago

High packet loss in every game

Hello! I have so anoying problem and i dont know how to fix it. I tried every single tutorial and none of them helped. The problem has begun when i moved to my another house. I have preety good inte...

EA_Illium

EA Staff (Retired)

4 years ago

Hi @Kykryt Can you try going through our Advanced connecting troubleshooting guide to see if this continues?

Kykryt
4 years ago
I said, i tried so many tutorial, also this one. This problem is so weird so i decided to create my own question here.
Everythink works correctly, but apex is broken and i dont know why. For example - Fortnite - stabile packet loss. League of legends - same. Warzone - same. And i tried to check, in this same moment how thats work. So when i saw ping in apex, i opened fortnite in this same moment and in fortnite everythinks is good. So this is mysterious for me.
- EA_Illium
  EA Staff (Retired)
  4 years ago
  @Kykryt There was an update pushed out today, can you get that and see how your packet loss is?
  
  If its still the same have you tried the following by chance?
  
  Set up a Static IP
  
  Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
  
  Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Kykryt
4 years ago
@EA_Illium After update, everything started to work fine. But until then, because after a few matches the same thing started again. For example, I play 5 full matches, and suddenly 6 for no reason is an internet problem. And the next matches are also with ping. In the next day i opened apex again to check how it looks. And it was exactly the same as it is writing now.
I don't understand it and I don't know how it works.
- EA_Illium
  EA Staff (Retired)
  4 years ago
  @Kykryt If we are seeing this every few matches or so we may be running into a moment connection issues, or a server instance that's running into an issue. Does it always seem to be the 6th game each day?
  
  Also to check do you have a firewall or VPN running when this happens?
Kykryt
4 years ago
@EA_Illium btw on arenas everythink is good xD