Forum Discussion

6 years ago

Solved

High packet loss(over 10%, reaching sometimes 70%) every few games in apex on EU

I am getting high packet loss of over 10% every few games on European servers while North American servers have no packet loss and I live in Germany. Can anyone tell me how to fix this? It's on both ...

Hungrysnoop
5 years ago
Hi, few months later just want to say that today I tried to use a good vpn and so far I didn't get any packet loss while my other pc without vpn did have packet loss in the same round. Hope it fixes the problem for good, so maybe it was a routing issue in the end. So for those having this problem maybe try a good vpn and checks if it works for you. I'll report back later if I have this high packet loss problem again.

EA_Illium

EA Staff (Retired)

6 years ago

@Hungrysnoop Sorry I should have said hops, sorry for the confusion that generated, and by that each place you 'hop' through to get to our servers is a new line in the UOTrace. Most of them weren't giving info for the pkts r/s or best/worst ping times which might indicate that your networking is having to get routed through different points on it way to our server and a lot of those points aren't responding or aren't passing along the packets the game sends and receives for online play.

For your second question, Those are different. An IP address can be considered the name of your device (so your PC in this case) to other computers and the internet. A dynamic IP means its IP address can change, so if you look at your router setting for your home internet you may see it shown as some like 10.10.10.11 one day then 10.10.10.12 the next. But a DNS is kind of like a big conversion book for the computers so they can go from us calling something like 'google.com' into something like 10.10.10.10 (not an accurate number). The DNS you use can be one from your ISP or an open one like Googles, A Dynamic DNS is a way of updating the information a DNS has.

D3matt

6 years ago

That's a horrible cop-out answer, EA. Intermediate routers not responding to pings is entirely normal and not indicative of a problem, and there's not a chance that A) A static IP will help this, B) Any residential ISP will give a static IP.