I have the same problem.
Community ManagerHi folks.
When you've got a chance could you try resetting the password on your EA Account to see if that helps? Others who are seeing this same message have let me know that they were able to log back in after the password was reset.
For more info on how to reset the password check out the EA Help website. Let me know how it goes when you can. Thanks!
/Kent
This did not work for me any other ideas? Ive been through all my orgin stuff on pc works ok, dirt 2.0 works, but apex now doesnt, still getting invalid account same like above.
Tried all ateps above, and im not willing to stand about and wait 160 mins for a live chat, give out an email.
I logged into EA on my computer and changed my password, I still am unable to access my account it remains "Invalid"
Community AdminHey, as mentioned above for most folks resetting the password will get you back up and running. However if the issue persists after this please reach out to support.
https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/
I’ve reset my password and it still won’t let me play the game.
I’ve tried and resetting password does not help. This is happening on PS4. Also can it be more specific when it says “visit www.ea.com/help for more info” because I found less info on the official help page and found more on Answers HQ. I have done everything. I even made a claim and I’m honestly just considering making a new PSN account to play.
Hi,
I have reset my password but i am still have issues.. what is the next step?
Did not fix the problem. I reset password still says account invalid
It won’t let me reset my password.
Community AdminHi, it looks like a lot of folks might be reaching out with an EA account that isn't linked to their current, active console account. If this might be the case for you, you can log out of the help site, then choose to log in again. You'll have the option to log in with your Xbox or PSN credentials and try the password reset.
If you don't have control of the email address associated with the EA Account (you can see if you go to https://myaccount.ea.com/cp-ui/aboutme/index? after logging into the appropriate account) then please reach out to support.
During active support hours you can use this link: https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=cant-log-in&isChannelSelection=true
You can change the region/language for support by clicking the flag icon at the top of the page and choosing your region.
Also, to clarify for anyone unsure, there will be an EA account associated with your gaming account, even if you don't remember. When you first play an EA account on a console account it'll prompt you to create/link an EA account, and this could have happened as far back as the PS3/Xbox 360 era
Thanks Dave for the reply, but this doesnt help, i am still waiting for you guys to tell me WHY it happened? what did you change on that end to mess so many people up? Is it also fair to say this doesnt work how its meant to, asking people to find an account they signed up with like a decade ago? is that really the best ansers EA can muster on this? why have my emails not been answered?
Ur asking me to try a login to an EA account with decade old PSN credentials? what about this sentence makes sense to you? I have an EA account, an account ive been using for months with no troubles, so i ask again what have you guys changed to affect so many people? and why is it down to the players to fix a problem your company has created?
Also, opening hours live chat says 2 hours ago, and i cant contact them still? so no chat, no email, what way do i have to actually get an answer to this then?
and all my cases are marked resolved, they are not resolved, they are in fact the very opposite of resolved.
Also, also, how am i to ind out what email i used to setup the account on? funnily enough i dont remember what it was over 10 years ago. as far as i am aware i still only used the email i currently use, the ONLY shred of evidence left is on your own database, a database i cant pass the security on because i dont have a scooby what the email is. I do however control all personal data on it, including any (long out of date) payment details, which could easily be used as security...
Community Manager
