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ChickensGoYurrr's avatar
ChickensGoYurrr
2 years ago
Solved

How do I fix this? (Is there even a fix?)

I just switched over to Steam from PS5. I liked my steam account to the existing account I had on ps5 and when I log on I am level 1. When I go on apex via ps5 all my stuff is gone and I am back to l...
cross-progression
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @ChickensGoYurrrr,

If this was due to an unlink, there is no fix aside from just moving the account back to its original EA account.

We wouldn't be able to grant access to content that was earned on a different EA account, so you'd just need to try re-linking the original accounts to regain access to that content.

There is not a way to combine that across multiple EA accounts I'm afraid.
ChickensGoYurrr's avatar
ChickensGoYurrr
2 years ago

I linked my steam to my original account that was based on PlayStation. I was supposed to link my psn account to my steam account instead? @EA_Mako 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ChickensGoYurrrr 


    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

    Ultimately it doesn't matter which way you would have moved it, if you had two different EA accounts there was no way to combine that progress from the start unfortunately.

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