Forum Discussion

kiwibugs's avatar
2 years ago
Solved

how do i submit a support ticket for apex?

I got the cross - progression prompt today to merge my PC account with my PS4 one, and now that I've done that I don't have any content from the playstation account. I'm trying to figure out how you ...
  • EA_Illium's avatar
    2 years ago

    Hi @kiwibugs 

    You can create a support ticket using the following link:

     

    How to use EA Help

     

    However, to check was your PSN account ever linked to a separate EA account?

     

    If so, please note progress and items are stored at the EA account level instead of the Platform account. To attempt to recover items and progress you will need to link it back to its original EA account if this is the case. 

     

    Cheers!