How does the Banning work?

EA will never reveal exactly how the banning process works. However, they use easy anti-cheat so it runs an AI that detects cheating and then it flags that account and IP address. The account then is locked and investigated and if proof of cheating exists that account it then wiped and the IP is stored. So when you come back your IP is recognized by the system as a possible cheater, and watched closely for any reports or any cheats used. It also notifies EA that this IP is active again using another account. So maybe they're investigating your account right now to see if there is any cheating evidence on it. Still, its in their full discretion to just be like "Hmmm this IP was used to cheat in the past so we're just going to get rid of this account so it doesn't happen again. Not taking any chances here." 

So, they could be investigating it or they just said nope. No sneaking back in to cheat again. Bye bye. 

Hi @WowIsDatPig, 

It would be best to get in touch with the Terms of Service team by filling out the webform. Feel free to include those questions in the appeal for Terms of Service as they handle all things ban-related. Check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

- EA_Lanna

But like I have been playing without cheat on this account all the way to Lv77, Why ban me now? Anyway , I had file a case to them , and hopfully I will get unban. Thanks for your reply.

ummmmmmm so they reply , 

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

What this means

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account

___________________

This feels like an auto reply. If they actually "fully investigate",They would know I didn't cheat. And back when I was cheating, I did lied and send an email saying i didn't cheat. And this is the same exact reply I got. This time I am telling the truth , didn't cheat. Still same reply

This must be an auto reply. No matter what you say on the email.

so,

How can I get a real person to investigate for me? I just check yesterday , on S7, my pass lv is 50 , on S8, its 90. I played a lot matches without cheating. I want an answer, Why did I get ban now? What is the proof that I cheated? 

I created this account, on January 2,2021.

Been playing the whole time no cheat.

after 5 months, Got banned. 

I don't really know what to do now, can i even play apex ever again?

This is the new email I send, honestly I dont know if they will help me.


last case , you say you confirmed that I actually cheated. I am still gonna tell you, I didn't cheat. I know that was an auto reply.

Pls send a actual person to help me.

If a real person see this, pls answer these questions:

1)What is the proof that I cheated? Stats like Accuracy/Damage/Weird Movement? Clips of me cheating?
I understand that I cheated before, So it is easy to think I cheated again. But am I suppose to record myself the whole time when I am playing Apex to prove I did not cheat?

2)If you ban me because I have cheated before, which is about half year ago. Why let me play again for 5 months and ban me all of sudden?

Pls send a real person to help me. I know yall are busy dealing with S9 bugs. But please, I did not cheat.