Forum Discussion

6 years ago

Solved

How likely am I to be unbanned?

I was banned for seemingly no reason at all ( I dont cheat or harass players at all). So when I contacted the customer support they said to check if I had 2 step verification on, whcih I didnt, but o...

EzyHawk
5 years ago
@v_Nismai_v If your partner been banned then please head over and appeal you ban here:
http://help.ea.com/contact-us/

Please read this here:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Now how "likely" you are to get your account unbanned depends on the reasons behind the ban, if there is doubt about your story or lack of evidence and more that can't be disclosed here.
But only way to know if your partner may get an appeal is to send in one and wait for the correct department to investigate and make an decision, which could take a while.

v_Nismai_v

5 years ago

@EzyHawk We already appealed it and they said their decision is justified. It’s so unfair though, they should clearly be able to see that she was hacked by the fact she immediately changed her password. I think it’s wrong how EA can pretty much delete all your hard work, and money you’ve spent, especially when you’re innocent.

iamtheLEGENDS1

4 years ago

I have no idea how to cheat!!!!!!!!!!!!! I got banned from NHL20 and 21. It has been weeks that they have 'looked into it'. I SEE WHO hacked me. I SEE HIS friends. It's clearly not me. I am ready to toss the whole thing out. At this point i'd rather get a refund and quit