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scdesigner's avatar
scdesigner
4 years ago
Solved

How to get money back on an account with permanent ban

How can i get my money back?
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @scdesigner,

    This article has more information about our refund policies.  

    If an account is banned, it's generally not going to be eligible for refunds. In that case you'd want to go through these steps to appeal the ban first.

    If you've submitted one appeal already where our Terms of Service team has reviewed the situation and kept the ban in place, you're welcome to submit a second appeal so that can be reviewed again. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @scdesigner,

This article has more information about our refund policies.  

If an account is banned, it's generally not going to be eligible for refunds. In that case you'd want to go through these steps to appeal the ban first.

If you've submitted one appeal already where our Terms of Service team has reviewed the situation and kept the ban in place, you're welcome to submit a second appeal so that can be reviewed again. 

scdesigner's avatar
scdesigner
4 years ago
@EA_Mako TOS team works worst then your anticheat, i got a confirmed permanent ban for tiping "wtf" in the chat (first account).
(second account) I got confirmed 10 days ban for a message wrote by another player.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @scdesigner
    Are you posting on the second account, or can I get the EA ID for that account if not?

    That's definitely something I'd want to check into if you're seeing an action for something written by a different player.
    • scdesigner's avatar
      scdesigner
      4 years ago

      This is the account, and this is the email

      [CM - Edited to remove image]

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        4 years ago
        Thank you @scdesigner.

        I removed the image as the language isn't appropriate, but I will see what I can find here.

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