I added money and the money was not credited to my game account.
Top up APEX coins and do not receive APEX coins. I've contacted you once. The problem has not been resolved. Then asked me to contact Steam even though the money had already gone into the wallet and then used the money in the wallet to add APEX coins. I have complete proof of top-up. But you asked me to contact Steam for something I don't understand.
Hey @zaaleeng,
Sorry to hear you still haven't received your Apex Coins. As it's been more than 24 hours, there are a couple things to try that may help out.
It may help to try signing out of Steam (don't just exit), closing it via Task Manager, then restarting the game to see if the coins appear. If not, launching Apex through EA app instead of Steam may also help in some cases.
If you're still not seeing the coins after that point however, you'll need to get back in touch with support so they can take another look. We're unable to make any changes here on the forums I'm afraid.
