Forum Discussion

2 years ago

I am unable to provide key information to the TOS team

Can someone help me communicate to the tos team? I'm so stupid. I ran out of my EMAIL appeal. Because of my bad memory, every time I send a part of the message. When I came to the forum, I realized t...

Rainbowmare

2 years ago

@EA_David HELP!!! Can you contact the TOS team. Or do you know the forum manager who can contact the TOS team. Please help me contact them. If I was really a hateful person, I would not be so brazen to complain and ask for help. I am truly wronged and innocent. I have never cheated or treated anyone maliciously. This wrong assessment is a stain on my life/account.

XHelperZ

Hero+

2 years ago

@Rainbowmare

EA Staff and other people on AHQ won't be able to assist you with this issue, only the TOS team will be able to deal with this.

If you've exhausted that, then there really isn't anything you can do to overturn this decision.

Rainbowmare
2 years ago
@XHelperZ Isn't there any contact/complaint channel for this TOS team other than the email contact in EA HELP? Then I can only say that it is really well hidden.
- EA_Mako
  Community Manager
  2 years ago
  Hey @Rainbowmare,
  
  The only contact with the Terms of Service team would be through the appeals process, as you've already mentioned doing.
  
  If they've already reviewed the situation multiple times and declined to remove the action, that will be final and not something we can change here either, sorry.