Forum Discussion

4 years ago

Solved

I can’t get the twitch prime packs, even though the right account is linked

Twitch Prime says that if you’ve linked the wrong account and haven’t claimed the packs yet, then to do something, idk, but it doesn’t say what to do if the right account is linked but you’re still g...

EA_Mako
4 years ago
Hey @PotatoMateBOI,

If you've already gone through the process to link your Prime Gaming and EA Accounts but still aren't seeing those skins, I would reach out to an advisor.

They'll need to verify a bit more information about the account and take a look to check that the requirements have been met.

EA_Mako

Community Manager

4 years ago

Hey @BancerkY,

I'm afraid this isn't something we can look into directly on the forums, and you would need to reach out to an advisor if you've already checked to be sure your Prime Gaming, Steam, and EA Accounts are all linked properly.

You can use this link to reach out to an advisor: http://bit.ly/EA_Contact_Us