Forum Discussion

Rising Newcomer

2 days ago

Solved

I can't log into my old account

Hello, my old account hasn't been used since 2023, and now I can't log in because my email provider is no longer in service, so I can't receive verification codes.

I previously tried getting help from EA customer service and provided them with my records of recharging APEX through STEAM and my EA Play subscription history, but they still couldn't help me solve the issue. I want to ask if anyone knows any other way to recover my account.

EA_Mako
1 day ago
Hey yuu125800,

If you're no longer able to access your account email address, the only options would be reaching out to the email provider directly (not possible in this case if they're not in service), or verifying enough other information about the account so our support team can update it for you directly.

There are no separate paths to have that changed aside from working with the support team, so you'd need to either create a new case or resume a previous case to go through that recovery process again with another advisor.

1 Reply

EA_Mako
Community Manager
1 day ago
Hey yuu125800,

If you're no longer able to access your account email address, the only options would be reaching out to the email provider directly (not possible in this case if they're not in service), or verifying enough other information about the account so our support team can update it for you directly.

There are no separate paths to have that changed aside from working with the support team, so you'd need to either create a new case or resume a previous case to go through that recovery process again with another advisor.