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P1X3LM4ST3RYT's avatar
P1X3LM4ST3RYT
2 years ago
Solved

I cant unlink my Ps account from my old ea account

I was trying to have both my Xbox and PlayStation linked to the same EA account but it won't let me get into my old account that my PlayStation is connected to? 
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @P1X3LM4ST3RYT,

    If you run into any trouble getting an account unlinked or accessing an older account itself, our support team will need to help out.

    Do keep in mind that if you unlink your PlayStation account, any progress you had made will be left behind on that EA account. It does not transfer with the account being unlinked. 

     
    If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can assist further. 
P1X3LM4ST3RYT's avatar
P1X3LM4ST3RYT
2 years ago
@EA_Mako so does that mean all progress I made on my PlayStation Apex won't transfer?
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @P1X3LM4ST3RYT,

If you have progress on two separate EA accounts, I'm afraid so. There is not a way to transfer progress between different EA accounts sadly.

The guides we have below go into more detail about this situation with multiple EA accounts, but feel free to let me know if you have further questions otherwise.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

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