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Batking79098076's avatar
Batking79098076
5 years ago
Solved

I connected my psn account to my EA account and lost all my items

I recently connected my psn account to my EA account and its as if half my apex legends account was lost including all my skins, legends, currency, charms and session rewards. can someone please help...
  • SpyrosFPS's avatar
    SpyrosFPS
    5 years ago

    @Batking79098076

    Cross progression is not available.
    I think the first time you launched Apex Legends on Ps4 the game asked you to create or sign in to an Ea account.
    So your Psn account was already linked to an Ea account.

    They say that If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff.

    *Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months*

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @alfacides,

In this case you'd just need to unlink your PSN account from the new EA Account using these steps. 

Once that's unlinked, the next time you log into Apex on PS4 it will ask you to sign into an EA Account to continue. At that point you'll just need to enter the EA Account information for the older EA Account that had all your progress.

If you run into trouble with that process or wanted to update the email addresses on those accounts, definitely feel free to reach out to an advisor so they can help get that straightened out.

Gamer32Titan's avatar
Gamer32Titan
4 years ago

I unlinked my Xbox acct from my ea acct because I wasnt getting my prime rewards and the only fix I could find for that was to unlink and relink. So I did that I relinked it to my same acct as before but when I signed in I got my prime rewards but lost everything else. What do I do?

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @Gamer32Titan 

      If you've re-linked it to the exact same account, everything you'd previously unlocked should have been restored as well. Typically that would just disappear if it's a different account.

      This isn't something we're able to check on the forums I'm afraid, so the best bet here would be to reach out to an advisor so they can take a look over the account.

    • Vrayedx2's avatar
      Vrayedx2
      4 years ago
      @Gamer32Titan any luck same thing happened to me i’m furious
      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey @Vrayedx2, this would indicate your PSN account was previously connected to a different EA Account.

        Re-linking to the same account should restore your progress, but you'll need to reach out to support directly if you run into any trouble with this, as it's not something we're able to assist with on the forums.

  • cyberkid007's avatar
    cyberkid007
    4 years ago

    The same happend to me today when I logged in

  • junothans's avatar
    junothans
    4 years ago
    @Gamer32Titan this happened to me too and im at a loss for words

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