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Kasparelo's avatar
Kasparelo
Seasoned Newcomer
8 months ago
Solved

I didn't recieve conduit even though i got the offer from epic games

Didn't really what category to put this in but the problem is that even though I got the screen saying I got her she is not unlocked

  • Midnight9746's avatar
    Midnight9746
    8 months ago

    @Kasparelo Correct. It sounds weird, but that's what I had to do and I have the gun skin, (I've already had Conduit).

    @LiamoHAHA also correct, the game will say its opening the partnered app, and it should have you sign into your EA account if its not already linked.

    If you already have Apex installed, the Epic Games launcher will not require you to download the game, it would just launch Apex using the EA launcher. Again, it sounds weird and it is.

    From when I was redeeming the free bundle, I was signed into the EA and Epic Games launchers. Since I've already had linked my two accounts a while ago, (I had DLCs from games like The Sims 4 and I also had some other games on Epic Games that had to "open the partnered app"), when I clicked on the game through Epic Games, it "launched the partnered app", and loaded the EA app, then launched the game.

    The reason why you have to launch it through the Epic Games launcher is because as I've mentioned before, your EA account, (or Xbox / Steam / Playstation / Switch accounts) doesn't have the bundle marked as "owned", but your Epic Games account will if you had claimed the bundle.

    I've been gifted legend editions before on Steam back when those were still buyable as an edition, and I had to launch the game on Steam in order to redeem the gift, even though Steam was linked to my EA account.

    I wish it wasn't like this, but again, its an issue with the fact that Epic Games is a different "platform" than things like EA App, Steam, etc.

    As you can see here, I have the Flatline skin:

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  • Midnight9746's avatar
    Midnight9746
    Hero
    8 months ago
    @Kasparelo Did you launch the game through the Epic Games launcher? If you didn't, this would be why.

    Its similar to Steam, where if you bought anything from it or were gifted an item, you had to log in through Steam in order to redeem it.

    This is more of a platform issue, rather than a game issue. The platform would be the one that loads the DLCs when launching the game, and thus would register it to the game itself.

    Its honestly a little annoying, but that just how it works. Its also similar to how most games bought on one platform/launcher isn't owned on another, (such as if you bought Sea of Thieves on Xbox, you wouldn't automatically own it through Steam, even if your accounts are linked).
  • Kasparelo's avatar
    Kasparelo
    Seasoned Newcomer
    8 months ago

    So i have to launch the same game through epic games?

  • LiamoHAHA's avatar
    LiamoHAHA
    8 months ago
    @Midnight9746 But it doesn't let me download it on epic games. It just says "opening the partnered app" or something like that
  • Midnight9746's avatar
    Midnight9746
    Hero
    8 months ago

    @Kasparelo Correct. It sounds weird, but that's what I had to do and I have the gun skin, (I've already had Conduit).

    @LiamoHAHA also correct, the game will say its opening the partnered app, and it should have you sign into your EA account if its not already linked.

    If you already have Apex installed, the Epic Games launcher will not require you to download the game, it would just launch Apex using the EA launcher. Again, it sounds weird and it is.

    From when I was redeeming the free bundle, I was signed into the EA and Epic Games launchers. Since I've already had linked my two accounts a while ago, (I had DLCs from games like The Sims 4 and I also had some other games on Epic Games that had to "open the partnered app"), when I clicked on the game through Epic Games, it "launched the partnered app", and loaded the EA app, then launched the game.

    The reason why you have to launch it through the Epic Games launcher is because as I've mentioned before, your EA account, (or Xbox / Steam / Playstation / Switch accounts) doesn't have the bundle marked as "owned", but your Epic Games account will if you had claimed the bundle.

    I've been gifted legend editions before on Steam back when those were still buyable as an edition, and I had to launch the game on Steam in order to redeem the gift, even though Steam was linked to my EA account.

    I wish it wasn't like this, but again, its an issue with the fact that Epic Games is a different "platform" than things like EA App, Steam, etc.

    As you can see here, I have the Flatline skin:

  • Midnight9746's avatar
    Midnight9746
    Hero
    8 months ago

    Just to be clear:

    To claim the free Conduit bundle, you'll need to:

    - Link your EA account to your Epic Games account.

    This could be done by the following ways:

    1) Going to https://myaccount.ea.com logging in, and then going to the connections tab, then clicking on "add" next to Epic Games.

    2) (Alternate way to achieve the same thing as #1) On PC, you can go to the EA App -> Your username in the top right of the app -> Open the drop-down menu -> Click "Settings" -> Click "Manage" -> This will automatically signed into your account on https://myaccount.ea.com, (it may ask for a two step code, if enabled) -> head over to the connections tab -> add Epic Games account.

    3) Launching the game through Epic Games. It will have you sign in to your EA account, and it would then ask you to link. (more info here https://help.ea.com/en/help/account/link-ea-and-epic-games/)

    - Once your accounts are linked, launch the game through the Epic Games launcher. The Epic Games launcher must be the one to start up the game. It will say its opening "the partnered application". Don't click out of this window. It may ask you to sign in, but it should only do so if you're not already logged into the EA App.

    You could skip the linking on https://myaccount.ea.com step by launching the game directly through Epic Games and then signing into your account, followed by accepting the linking request when prompted by the launcher.

    Edited: I was helping a friend link their accounts and I've found that the https://myaccount.ea.com actually didn't have the option to link to Epic Games. You would have to launch Apex through the Epic Games launcher and sign into your EA account. It will then ask you to confirm the linking of the two accounts. Once you confirm the account link, it will launch Apex.

    After your first launch of the game on Epic Games launcher, you'll no longer need to use this launcher to access the bundle, it will be available across all platforms linked to your EA account.

  • Kasparelo's avatar
    Kasparelo
    Seasoned Newcomer
    8 months ago

    Is there a way to get this even if I have apex on steam or do i have to uninstall and install back in ea launcher?

  • Midnight9746's avatar
    Midnight9746
    Hero
    8 months ago
    @Kasparelo If the Epic Games launcher says you have to install the game, due to it not detecting its installed through Steam, then yes, you'll have to install it through Epic Games or the EA App in order for it to work.

    I've heard players were able to move their download folder from one launcher to another and having the launcher validate files from there. So, if you move where its installed through Steam, name the folder from "Apex Legends" to "Apex", then move it to where it would be installed through Origin/EA App, it should cut down on the download time.

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