Don't waste your time, moderators here will tell you it's out of their competence and to contact support.
Support as you experienced won't help you at all, the best they will give you is minus 30 minutes of your day, saying they are sorry that you got this problem and they will hope it fixes soon! Apparently EA support is some cheap AI that pities you with his pointless answers and has no clue how to solve problems.
My question is does anybody actually work for post sales in this company at all? Probably not.
I'm just hoping someone who can actually help reads this at least
