Forum Discussion

Rising Newcomer

1 month ago

I lost a lot of legends I used to have

I have started playing apex from release on xbox only. I have undownloaded and redownloaded it multiple times. This time I redownload it today and for some reason I have lot almost all legends I used...

missing content

xbox

EA_Mako

Community Manager

1 month ago

Hey RogueEmporer243,

While I see you mention only ever having one EA or Apex account, if you've been playing on Xbox this entire time there's definitely another account out there as well.

The account you're posting with had only accessed Apex on PS4 and PC in the past, so if you've ever played on Xbox before, it was on a different EA account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This is why you wouldn't be seeing the progress you're expecting.

Progress cannot be transferred across EA accounts, so the only way to try restoring access to the progress you're missing would be to re-link your Xbox account back to whichever other EA account was used in the past. We aren't able to guarantee it would restore all progress due to how the unlinking system works, but that will be the best way to try and restore any missing progress from what you remember.

We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked.

RogueEmporer243
Rising Newcomer
1 month ago
I must have changed EA accounts and forgot. I don't remeber the other account it was on or if I could even get it back. I don't really understand it because it says I had this account since 2015 and i must've put my apex stuff under a different email or something. The PS4 account I thought was on a different account so that why I was confused on the data not being correct. It just sucks because I put so much time into this game.