Forum Discussion

Crazygame_Boy00's avatar
Crazygame_Boy00
2 years ago
Solved

I lost skins during cross progression

Non of my Xbox stuff transferred during cross progression!
cross-progression
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Crazygame_Boy001 

    To confirm if your Xbox account was previously linked to a separate EA account this would be why you are missing progress. 

    This is because progress and items are stored at the EA account level and not the Platform account. If you wish to attempt to recover your progress/items you would need to link your Xbox account back to its original EA account. 

    However, this would mean you could not use the Xbox and PC accounts together for Cross-Progression in Apex Legends. 

    Thanks!

Crazygame_Boy00's avatar
Crazygame_Boy00
2 years ago

I can’t unlink my account till 5/01/24

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Crazygame_Boy001 

To confirm the cool down time before you can link to a different EA account is applied to all EA accounts and cannot be manually removed. 

@DudstepPandaa Are you missing items from having unlinked your platform account and relinking it? 

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