I just got a Ps 5 and I wanted to link my xbox apex account to my ps so I created an ea account for my Ps and linked my xpox and ps ea account to the new ea account,but now when I go into apex I dont have my old apex account I have a new one,and now I cant unlink my accounts until December,will I still be able to get my old xbox apex account back and put it on my ps
I linked and unlinked the wrong accounts so now I am not able to unlink them until December but I need to unlink them now,is there any chance I can do that?
Community ManagerHey Kopkou6,
Just to clarify, progress is stored on the EA account level rather than on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress as you've seen here.
In this case you would need to move your Xbox back to its own previous EA account to try recovering access to that content, then link your new PSN account to that EA account instead. If you run into any trouble with that re-linking process (including not being able to unlink currently), please contact support directly so they can take a look.
