i need help

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aw okay thanks, how can i make a case

Hi, thanks for reaching out. Sorry to hear this has come as such a shock. If you can’t find your in-game content, please try restarting your system, check that you’re signed in to the correct EA Account, and follow the suggested steps in our guide.

If that still doesn’t help, please contact our support team using the button at the bottom of the page, as only they can verify account details and progression.

i literally have the tier 100 premium skin, but not the tier 1 premium wraith skin from the same season, i have it filtered to legendary, wheres my serpent skin?

i still have some cosmetics too?? like i have reactive spitfire skin from tier 100 but not the tier 1 wraith, id just really like to be compensated if anything lol